I called customer service to ask for a money return to a late fee of $35. The customer service rep did not let me explained why i wanted the fee to be waived". She keeps repeating that they got the check on such date/. Basically, they are depositing the checks later than when received and so they charge a late fee?. I have my bank statement of when the check was paid and it clearly shows that they received it on time:. Back in july, the same thing happend, and I had to fax my bank payment history to get the late fee back, which it was returned|. Now they told me that they already waived one, so they can not do it again". The fact is that it's their responsability to process checks on time|. I shouldn't pay for that!. GE capital customer's service sucks. 1290f99
 Comments (1) |
| 1. Written by GECapitalCares on December 5, 2011 from danbury, connecticut, US I'm sorry you're experiencing problems with your account. We'd like to help. Please email me at with the following information: - The full name associated with the account - Mailing address associated with the account - Your contact phone number - Reference code DM 120511_pcTdiamela For your security, please do not include your account number in your email. Regards, Nicole GE Capital |
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