It is very difficult to get through GE capital retail Bank's phone system to talk to a live person. Customer Service personnel has bad attitude which is very disappointed. I had set up multi-payment online and their system screwed up in the middle of the 6 month period by stopping the transaction from my bank. I didn't know this issue until I received GE email notice. When I called GE customer server explained their online payment system error caused no payment on that month and I shouldn't be charged late fee, but they didn't refund the late fee had been applied to my account. Based on My experience with GE capital retail Bank, I will not do any business with this bank in the future. 12912f5
 Comments (7) |
| 1. Written by a typical business fraud on December 16, 2011 from san jose, california, US It seem like a typical business fraud,is it not? You should reserve the right to lodge a claim for loss.  |
| 2. Written by GECapitalCares on December 13, 2011 from danbury, connecticut, US Jenny - I'm sorry that you experienced problems when contacting us for support. I'd like to help. Please email me at with the following information: - The full name associated with the account - Mailing address associated with the account - Your contact phone number - Reference code DM 121311_pcJenny For your security, please do not include your account number in your email. Regards, Nicole GE Capital |
| 3. Written by jenny on December 11, 2011 from las vegas, nevada, US i had to same exact problems. i tried contacting them twice in a row, because i can barely understand what the Indian representative was saying to me. I couldnt understand why they were charging me with interest before my promotional period end. Now that the promotion period ended, they slapped me 1,300 on top of everything i paid and left me with negative credit. when i try to discuss with them. He told me he cant help me rudely and ask if i need any other help and hung up. He talked to me like im retarded and throwing me attitude, cause i couldnt understand him. I felt so disrespected. This makes me want to end my account and never do business with them. |
| 4. Written by Jen on December 10, 2011 from las vegas, nevada, US I totally agree with you with the bad customer service. I had called them twice in a row hoping they can help me with my expired account.. Instead i get thrown with attitude left and right by some Indians representative and i could barely understand him especially with "Ma'am" rudely.. They talk to me like im retarded, cause i dont understand what they're saying. It makes dont even want to continue my account with them ..Im so disappointed with their service. |
| 5. Written by GECapitalCares on December 9, 2011 from danbury, connecticut, US pmpatterson - We'd like to research your account and make sure we made the corrections you requested. Please email me at with the following information: - The full name associated with the account - Mailing address associated with the account - Your contact phone number - Reference code DM 120911_pcpmpatterson For your security, please do not include your account number in your email. Regards, Nicole GE Capital |
| 6. Written by pmpatterson on December 6, 2011 from montgomery, alabama, US I just had the exact same experience. I tried to set up my first payment through my bank and it was returned by G E capital. I tried to call the customer service line and got someone in India, and could not understand what they were saying. he said it was the banks fault nd that the bank must have the wrong ac count number. He did not check anything nor ask me what acct number they used. It was ridicxulous. I think I will pay this bal off and not do business with GE gai. I have recently bought a TV and a computer using GE Capital but i think this is my last purchase on this card! |
| 7. Written by GECapitalCares on December 5, 2011 from danbury, connecticut, US I'm sorry you're experiencing problems with your account. We'd like to help. Please email me at with the following information: - The full name associated with the account - Mailing address associated with the account - Your contact phone number - Reference code DM 120511_pcAnon For your security, please do not include your account number in your email. Regards, Nicole GE Capital |
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