GE Money Bank/GE Capital Retail Bank

I will never do ANY business with Ge EVER again! They closed my account just because my bank would not honor a pmt because I was overdrawn. I had always paid all my bills on time and in full. This was my only first mistake and onmly cause i had to pay medical bills! Ge siucks! Ge Does Not Care!

GE MONEY OR GE CAPITAL HAS THE WORST NON USER FRIENDLY WEB SITE I HAVE EVER USED. AND BY THE TIME I FIGURE IT OUT THEY CHANGE IT AGIAN. AND FORGET TRYING TO GET THROUGH ON THE PHONE. I WANT TO PAY OFF MY LOAN AND NEVER WORK WITH THEM AGIAN.

Are you kidding? 

I thank everyone who has commented on GEcarecredit, whatever they want to call themselves. The complaints and comments have at least soothed my sad mind and heart as to not being alone with this. I cannot wait to get far, far away from this situation. 

Oh, this is a horrible company.  

I sit here writing, deep in the night, after going online to see why the ridiculous guy with little command of my language (each and every one that calls, unlike other accent agents from other companies....I'm cool with that), two days before the funeral of my husband and father of my two kids. Of all the horrible things there is to deal with, included is this most hideous of companies in my 45 years as a grown up adult consumer. I briefly read some of the comments/complaints. I landed here by accident (on purpose?). Thank God....because this evening, after the agent hung up on me, as I sat in my car asking for the billionth time for the person with such a strong accent not understanding my question about MY MONEY, sitting in front of the Urgent Dental Clinic that was going to replace my capped front tooth so I can give a decent eulogy, I thought I'd lost my mind. I was going to use my Carecredit card at the dentist. The relentless calls all week, while I have to take calls dealing with death, a funeral, sobbing kids, and family calling that care; CARECREDIT is calling me to let me know I owe 3 times what I thought I owed. When I asked simple questions, the response is a mantra of a question back. They clearly do not understand. Last month is when this started, and now I can see this is the practice since the selling in the fall. The shocking, *** (yes, ***) $35 late fee is not valid. When I asked last month where the late fee is printed in my contract, he couldn't find it; so dropped that late fee and put another one on the next month! Are you kidding me? Are these phone people some of the global internet infiltraters? Am I crazy? Is the full moon made of green cheese? I know my pay practices, I know what little money I have and I agree and empathize with everyone on here, this company is freaking and creeping me out. 

I only owe $1,300. I fortunately will be receiving $4,000 life insurance money. To keep my own health and sanity, and get out of this horrible, misleading, misrepresentational (GE, though it sounded good)

Three years ago I made a purchase of $2000 through City Bank. I signed a contract with City Bank for 2 years at 42 dollars monthly payment. Almost a year ago City Bank sold my account to GE Money...which never contacted me....I paid for almost a year 42 dollars to City Bank....then Ge Money contacts me saying that I have an outstanding balance of fees due to low minimum payments. Without my knowledge Ge Money raised my payment to 67 dollars, charging me 35 dollars every month because I was still paying 42. I have to call every month to get some answers; I spoke to managers and still my situation has never been solved....beside the times when managers just hang up on me while I talk. So I am entering my fourth year out of the two....and I still will have at least another year to clear my balance. I honestly feel emotionally abused! I would like to file a complaint to the Business Bureau, because GE Money is a SCAM company that should be investigated and closed for good for FRAUD.

this is the worst company to deal with ever..i mail my payments well in advance but they never seam to recieve the until 2 3 weeks late? no other bills i send are late? then they will constantly call and harass you over it.i check my account and see they have cashed my payments, ive never missed a payment in 3 years and today i get a letter saying i owe them 762 dollars for missed payments or they will reposses????? of course they are closed when i call. i have record of all the cleared checks..something shady is definatly going on with this constantly name changing company.

Glad that I'm not the only one with the same issues with this money scheming establishment. Mailed my payment 12-31-2011 which was due 1-05-12. It apparently wasn't received until 1-07-12. Called to check on the $25.00 late charge but nothing could be done. At least that's what I was told by the customer service agent.  

I will never do business with this thrive to screw the customer company again.

ON SEPTEMBER 16, 2011 AN AUTOMATIC PAYMENT WAS SCHEDULED TO BE TAKEN OUT OF MY BANK ACCT I EXPLAINEDE TO THE PERSON THAT SET UP THE PAYMENT THE $ HAD TO BE TAKEN OUT ON THE 16TH WETHER BY CHECK OR AUTOMATIC PAYMENT NO SOONER OR LATER! I WAS TOLD IT WOULD'NT BEA PROBLEM WELL THEY PROCESSED PAYMENT UNTIL THE 20TH & 21ST OF SEPT. MY BANK CHARGED ME A TOTAL OF $70 IN MOVERDRAFT FEES I CALLED GE RETAIL BANK ASKING WHEN THE PAYMENT WAS PROCESSED THEY SAID ON THE 16TH I SAID WAS IT DECLINED BECAUSE I DON'T WANT TO GET DROPPED OUT OF THE SETTLEMENT PLAN I WAS PUT ON THEY SAID OH NO WE GOT THE PAYMENT NOTHING WAS DECLINED WENT BACK TO THE BANK TELLING THEM NOTHING WAS DECLINED RUFUND ME THE $70 THE BANK SAID SHOW US PROOF I CALLED GE BACK TO REQUEST A LETTER WHICH THEY SENT A LETTER ON SEPT 26TH STATING NOTHING WAS DECLINED BUT NOTICED THERE WAS STILL INTEREST COLLECTING SO I CALLED GE TO ASK WHY IF I WAS TOLD THAT SINCE I WAS ENROLLED IN A SETTLEMENT THERE WOULD BE NO MORE INTEREST THE GENTLEMAN I SPOKE TO SAID OH THATS BECAUSE YOUR PAYMENT WAS DECLINED?? I SAID OH THE PAYMENT THAT IS STATED ON THE LETTER MAILED ON SEPT 26TH SAYING MY PAYMENT WENT THROUGH, ARE YOU TELLING ME THAT GE IS SENDING ME FALSE INFO? THAN THEY SAID WELL IT WAS PROCESSED THE 16TH BUT IT TAKES 3 DAYS TO POST TO YOUR ACCT I SAID OK SAY YOU SUBMITTED THE PAYMENT ON THE 16TH IT WHEN IN UNTIL THE 20TH SO WHEN DID YOU PROCESS THE PAYMENT THAT WENT IN ON THE 21ST? ALL HE COULD SAY IS WELL MAM THE POINT IS YOU STILL HAVE A DEBT. DUH! AND NOW I JUST LOST $ TO THE BANK 2. WHEN THEY SUPPOSABLY GOING TO LOOK INTO MY ACCT THEY SAID FAX OVER YOUR BANK STATEMENT I DID 3 TIMES AND NOBODY SEEMED TO EVER RECEIVE IT. HOW CONVINIENT HUH?

I just called GE and talked to John extension 7071595, he didn't help me at all and hang up on me. They just lost a customer.

I'm very upset on how the company treats you unfair. The company impose late fees on your account even of you fall into a hardship. They do not care of your situation or your concerns. This is the worst company to get a credit card from. I'm disable in lose my job due to this and never been late on my account until now. In they don't have no payment plan to help me I been calling for 2 months trying to close my account. In they keep telling me to call back every 7-10 days in I have been still NO HELP here really bad company. They not trying to help me but just billing me more late fees. Jcpenny's GE Capital Bank Database is a ripe off to there Consumers!!!!!

Dale - We are attempting to locate your account so we can contact you to discuss. You may also email us at and provide your contact number, as well as DM 011012_pcDaleAvis. 

 

Regards, 

Nicole 

GE Capital