You make your payment on time but they say because it's not early enough or because it's a weekend the payment is not on time. Even though it's the due date. I've had this "no interest" account but they sure have managed to get more money out of me for supposed late fees. The company has no ethics and are out to gouge whoever they can. Customer service is a joke. I've made a complaint to Bassett Furniture. They need to find somewhere else to do their financing. I hope if they get enough complaints they will lose their business. Making complaints to GE Money Bank doesn't do any good. They don't care.