Unclaimed
Ge Money Bank
Reviews and Complaints
270K
CLAIMED LOSSES
486
TOTAL REVIEWS
74.5K
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Ge Money Bank Reviews
Ge money bank...is terrible
I agree....they raise their rates, without telling you. Don't ever, ever get Ge money bank.....Your first mistake, is going to the dentist, Gentle Dentisty, then they charge you, outrageous amount, then u get a carecredit card, in the mail, then u get a bill from Ge money bank, for dental work, that HAS to be done. They want u to pay ahead, before your dental work is done. always, check with the credit bureau, this web site first, before u buy, or get anything done, for yourself. Don't ever sign anything, before checking with the credit bureau.
2 comments
ID
Location
Buffalo, New York
New Reviewer
GE Money - Australia
I thought that only I was having heaps of issues with GE Money. It seems like I cam certainly not alone. Have been having problems with this "vulture" mob for so many years now and have no where else to turn!!! I took out a loan (via refinancing) about 5 years ago with a mortgace broker (YES Home loans) and somewhere along the way, the loans trusteeship ended up with GE Money. I have been having problems ever since. I am now repaying the loan at an interest rate of 9.8% or thereabouts (the market at the moment is around 7.5%). No amount of pleading or anything has worked. Moreover, I am stuck with these guys because post GFC the banks have now tightened up and refuse to refinance the loan and the LMI is excessively prohibitive. I thought us 'poor folk' in Australia are immunce to the clutches and greed of the BIG multinationals, but obviously I was very wrong!! One word of advice to anybody that would care to listen......if it is GE Money, take your business elsewhere!! an aussie battler (more than happy to supply more detail if needed!!!)
ID
Location
Sydney, New South Wales
Service
Ge Money Bank Loan
GE Money Bank/QVC
I have been a QVC customer for year. Having just returned from hospital from serious surgery, and trying to stay on top of my obligations, I called QVC to find out if I owed anything...I was told..that they could not give me any information without the QVC credit card number. It is not QVC its GE Money bank, and I have never received a credit card from them, therefore have no number. They told me to go get an old statement....this is after I told them I Have come home from hospital....from serious sugrery...I cannot move around!!!! Bottom Line: They refused to give my any information about my account. They also refused to close my account!!!! I plan ot report QVC and GE Money Bank to the federal consumers union.
2 comments
ID
Location
Washington, District Of Columbia
Ge money fraud charge me
I never apply for account in GE MONEY and PAY PAL and one day received a email for PAY PAL explain me the suppose account acess for third computer, and received letter for GE MONEY BANK charge $ 1,124 I dont know WHAT IS THIS? Inmediately reported police and GE MONEY BANK sent to me " identity for theft affidavit" and completed and sign, and ge money continuing destroy my life I am going to court to resolve this big problem, and GE MONEY CAUSE BIG DAMAGE IN MY STYLE LIFE AND MY FAMILY.Today never resolve GE MONEY BANK CONTINUINGA DAMAGE.
2 comments
ID
Location
San Juan, San Juan Municipio
Loss
$1
New Reviewer
GE Money Bank
THIS COMPANY IS A SCAM! They will sign you up for 0% interest and then charge AT LEAST 25%. DO NOT GIVE THEM YOUR BUSINESS! You will be screwed! We purchased a roof with using this company and signed up for 0%. We receive the first statement and there is 26.99%. After many phone calls to the roofing company and GE, GE is claiming no fault and will not do anything to fix it. Our roof that cost $7250.00 is now going to cost $10,000.00. THEY WILL LIE TO YOU TO GET YOUR BUSINESS! HORRIBLE COMPANY!
1 comment
ID
Location
Sterling Heights, Michigan
New Reviewer
GE Money Creditcard not adjusting available credit when paid CASH
I paid with a check at first in a local store on 3/14. Cleared my bank on 3/17. on 3/29 account showed payment received but did not reflect this in my available credit. Customer service said it was being held but couldn't explain why after I told them my check had cleared on 3/17. Made credit card payment in store using CASH on 4/8 to prevent issue. On 4/21 account showed payment received but AGAIN available credit did not reflect this. Customer service said they were holding it. What the heck are they holding??? Customer Service suggested I call every time I make a payment. Yeah like I've got time to sit on hold. Getting rid of this card.
2 comments
ID
Location
Washington, District Of Columbia
GE Money not willing to work to help resolve customer issues and complaints!
I am upset as I have been around and around with this complaint over and over to GE Money bank from a Dillard's card I had. I had been a long time customer of Dillard's GE Money Bank (Opened in 1999 – 2009). In September 2009, I could not log in to the website to access the payment online forum. I had changed emails and was locked out of the email account I signed up with Dillard's for, and I could not remember my password. The only way I could retrieve my password was to enter my email address to get it retrieved online, I even spoke to customer service regarding this and they told me that they could not retrieve it unless I could access my old email. I told them I would try to get with Bell South (my old email service provider) and get it resolved so that I could access my Dillard's credit card online and make a payment. I liked to make my payments online as it was easy and fast. Sometimes, I would go into the Dillard's store to do this, but mostly online as I own my own business and work long hours. Unfortunately, Bell South was unable to give me access to my old email at all. I decided that I would make a payment at my local store, but got busy with work and forgot. At that point the balance I had on the card was only $70.00 and some odd change. It had been months since I had carried a large balance and for well over two years prior to 2009, I had always tried to pay off most if not all of the balance by the next billing cycle if possible so as not to carry a large balance. During this time as well (I would say for about four to five months prior to September 2009), my credit limit was lowered increasingly more and more lowered even though I had no real debt, nor owed much of anything to anyone, nor had been late at all on my payments to GE Money Bank through Dillard's credit card. I got busy with work, and I didn't go to the Dillard's store to make the payment because I forgot about it. October came and the same problem happened. At that point, I finally called customer service and took care of the payment. Shortly thereafter I found out that I had two months of late payments showing up on my credit reports. I have tried to resolve this issue over and over again by writing to Dillard's credit services GE Money Bank, writing to the BBB, writing to the various credit agencies to try to ask Dillard's and mainly GE Money Bank to remove these late pays from my credit reports. I have received basic to no responses. I feel that because I have been a long term customer, and that because I have not had any problems prior to this issue with GE Money Bank, the reporting of September 2009, and October 2009 30days late, should be removed from my all 3 credit reports. Some agencies report only the September 30 days late which is accurate, some report Oct and Sept 2009 which is not accurate. To this point it has come to nothing and I hope this can be resolved as I am trying to remedy my credit, and I have very little issues with my record other than this with GE Money Bank. To this date GE Money Bank has not been cooperative at all and I am pissed!
1 comment
ID
Location
Fort Lauderdale, Florida
Gemoneybank 100% non-customer friendly. they refuse to take even cancer surgery into consideration
When arriving home from the hospital from cancer surgery, I called the merchant that uses gemoney (hhgregg) and asked if somehow we could get to the store, and pay our payment. No. that was the answer. The payment was not due til April 21, but, we wanted to make sure it got there in time. Checked with gemoney bank. No one to talk to. Its was Sunday. But the computer voice was quick to say a charge of $15 to pay over phone by check! It used to be $10 and we never fot a notice. We will have to mail the payment, and hope and pray it gets there on time. This is a very difficult way to recouperate. I will report them to each and every consumer and credit agency there is out there.
1 comment
ID
Location
Washington, District Of Columbia
New Reviewer
GE Money will not let me pay my bill
I bought a bedroom set 9/10 and did the 12 months no int. Well here it is April and I try to pay it off in full and seems my account has been sold from Citi to Ge $ and when I called GE money they show I owe nothing, I know I owe something but they said I can not make a payment cause I don't owe them, So I have called Ashleys and they are not any help. I am really lost on what to do. I would hate for them to come back after the 12 months and charge me all that int. plus fees. If any of you all had this problem I would like to know
6 comments
ID
Location
Crestview, Florida
Junior Reviewer
GE MONEy BANK HAS DONE IT AGAIN
Update by user Apr 14, 2011
I finally gave up this afternoon and closed my account. It\'s a shame as finally I had a CSR actually be helpful today, but it was to little to late.
I\'m still waiting on the mysterious letter to appear in my mailbox as well. The CSR that closed my account tried the lame approach of telling me the benefits of the card yet again, and even suggested that in an emergency I could get up to $140 cash from my credit line. He failed to mention that the interest rate for cash advances is nearly 30%, and begins IMMEDIATELY from the moment of the advance, if I read the fine print properly.
I sure do wish these people would have been more helpful, and understanding.
We might have resolved the issue in a mutually beneficial manner.
Maybe in the future, when my credit improves a bit more, I will re-apply for one of their cards. Until then, I will look in other places for a Visa card.
Update by user Apr 14, 2011
Spoke to customer service yet again, as per instructions from their secure message site. He informed me that we had nothing to discuss until I get this mysterious letter that has yet to arrive.
He also informed me that all credit decisions at GE Money Bank are determined by computer, and no human has any decision making in the process.
I find that extremely hard to believe. They can\'t tell me it\'s all a matter of computer decision.
Original review posted by user Apr 14, 2011
I am still in dispute over a credit card I was issued that I did not apply for in the first place. GE Money Bank will not give me a direct answer, nor will they give me a valid phone number where I can speak to somebody above Customer Service Supervisor. They said I should be getting some mysterious letter that will explain everything in detail to my satisfaction, and if not will have contact information for me to use at that time. Why can't they just give me htose things on the phone? This could be very simple. Also, their "secure comment/complaint" website, is far behind in response time. The automatic response tells you that a personal response will take no more that 48 hours. At this point they are averaging around 72 hours instead. How can I reach these people, and somebody higher up who actually makes decisions? ID
Location
Monroe, Louisiana
New Reviewer
GE Care Credit: Not sending statements; charging late fees
This has happened twice: Care Credit did not send me email statements or mail statements (both of which I am signed up to receive). Then, I suddenly receive an email notification saying I am behind in payments and charged $30/ for each time. I called them and told them I believe what they doing is illegal and fraud and she insists that my statements must be in my junk mail. No, they aren't and isn't it mysterious that I get one now and then in my email? I then asked why aren't I getting them by mail when you have the correct address? Hmmm--no explanation. I reminded her that I have almost perfect credit. Sounds like a great way of scamming...
10 comments
ID
Location
Albuquerque, New Mexico
Junior Reviewer
Issued a credit card I didn't request
Update by user May 11, 2011
I closed my account, and I\'m still not satisfied with what they told me. I have sent letters to three different addresses now via U.S.
Mail trying to get my questions answered. I have learned that all correspondence about credit decisions must now be done through the mail due to changes in credit laws. It seems silly to me that we can\'t talk about things over the phone after exchanging letters, but GE Money Bank insists that is the case. I\'m hoping to hear from GE Money Bank any day now.
I have received four letters thus far, and they have all been unsigned form letters that give the same phone number for further assistance. This number has not been much help, and they always tell me to write a letter and give me an address. No one in their customer service department can explain anything, and even the supervisors are no help. What are these people paid for?
They answer the phone and say write a letter, goodbye. That is pretty much all you can get from them if you have a complaint.
Update by user Apr 12, 2011
Spoke to a Customer service supervisor this morning. She explained things a bit better, and I feel a little better about the whole situation. However, I\'m still not a big fan of GE Money Bank.
Original review posted by user Apr 11, 2011
I was issued a credit card that is for gasoline and a certain chain of stations only. I requested a Visa card and was told I had been approved. The interest rate of the card I was issued is somewhat higher, and no one seems to be able to tell me why I was issued a credit line, but don't qualify for the one I requested. I have been told by customer service that a letter explaining everything will be at my address within 30 days. Why can't anyone tell me on the phone? I have also sent requests for information on their secured website that supposedly only takes 48 hours for a response. They are averaging between four and six days at present. ID
Location
Monroe, Louisiana
New Reviewer
GE CareCredit Scam
After reading some of these complaints, I can see that my son is not the only one that GE CareCredit has scammed. He had dental work estimated to be $10,000 on the GE CareCredit card. Come to find out that a dentist/medical professional cannot put the full amount on the card. They can only add as the work is completed. The Department of Insurance will take a complaint in your state if the dentist/doctor has done this. Anyway, son made payments on time and then bills stopped coming. He called, they said ok we'll send them. They didn't come. He called again, the balance is zero $0 he was told. So, he knew it was wrong and had the $$ to pay the balance in full. He gave them some time to get the bills coming again and instead of a bill a collection agency called - a very rude woman who laughed at him when he told her what had happened. She also threatened him with attorneys. Seems that this outfit stops sending bills, adds on interest/penalties, lies about balances, can't find any record of calls to them and ruins credit scores. Has anyone contacted the Nicole from GE Bank at the end of your complaint on this site? Has there been a resolution with her or is it just another scam? Thanks for any ideas
1 comment
ID
Location
Las Vegas, Nevada
New Reviewer
Walmart Money Card.
I've got a GE Money card and all was well for the most. However taxes season came along and just as i did last year i allowed my family to put there taxes in my account. Walmart states that they are able to get the money quick and this is what they were looking for. Well they blocked the card because they felt it was too many checks coming in. They ask me for document for which i provided, and everytime i call i hear something different. That's to go without saying that all thought they have the paper's, Im still dealing with a block card, for which they claim they need ten days to review. It really *** me off to know that all thought there are some people that are not trying to steal or even get over, they just want to live. Then i look down at how they allow all kinds of companies to get in and charge you over and over again. I really feel like a criminal right now.
12 comments
ID
Location
East Stroudsburg, Pennsylvania
Loss
$4
Lost payoff
As November 18, 2010 I own to GEmoney $12935.23 and I have money for payoff. I call GEmoney and ask to payoff my balance; there was surprise when I have been told than payoff is just $6525.53. I give my bank information, received confirmation number and think than all is offer. Next month I received statement again so I call GEmoney and this time I was told than I own $6409.70 without discussion I pay what thy ask me but start checking online my account information. My account shows last payment of $6409.70 but there was missing my first payment $6525.53. So I call again give all information and have been ask to fax statement from my bank with payment. I faxed and few days later call again and have been told than my balance is zero, I even received statement with balance zero. One month later I received another statement with balance of $6525.53. I call again spoke with very rude person which hang-up on me. On February 14 I wrote to GEmoney Customer Service and received from them confirmation but in men time I received letter from collection company and GEmoney ruin my credit. On April 1, 2011 I call GEmoney have been pass 8 times to different person and finally have been told than in January I did purchase for $6525.53.
3 comments
ID
Location
Costa Mesa, California
Service
Ge Money Bank Loan
Loss
$6525
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this is the worst customer service i have ever experienced! i will NEVER use ge money again.u will call...sit on hold for what seems like eternity only to be treated like ***! thanks for all you help matt 7049...u r a complete douchbag....get a different job!
We would like to help with your concern. Please email me at gemoneycares@***.com with the following information:
-The full name associated with the account
-Mailing address associated with the account
-Your contact phone number
-Reference code DM050911GD
For your security, please do not include your account number in your email
Regards,
Nicole
GE Money