Ge Money Bank
Reviews and Complaints
Anonymous
Los Angeles, California
Not honoring The Soldiers and Sailors Civil Relief Act
I am deploying to Iraq and under the Soldiers and Sailors Act, I am entitled to an interest rate of 6.0% with no late fees, etc. I have called GE MoneyBank to find out where to mail in my orders. They have stalled, putting me on hold for hours at a time, given me the runaround, and they have even given me fictitious phone numbers to fax machines and one number to Consumer Credit Counseling. I'm fighting back by making online payments of $0.01 per day, a BillPay check for $0.01 per day, and writing my congressman. The memos on my checks include things like, "What would Ghandi do?" I just finished ordering copies of statements from the last six months. When they arrive, I will order them again. I encourage everyone to call and request that their rates be lowered. This will generate a letter denying your request. Do something!
SDonovan
Brunswick, Maine
GE Moneybank. Tricked me to believe an escrow account was set up
I refinanced with GE Money Bank, believing that an escrow account would be set up after one monthly payment. They got the monthly payment and then sold my account to Litton Mortgage, where again I tried to set up an escrow account with one monthly payment, and within a month they sold my Loan to Saxon mortgage, who has refused to set up the escrow. Beware companies that are working together to screw their clients over... I am preparing to take legal action against all three lenders. Because it isn't right that I should be penalized for their dishonesty!
jrmullen M
Tampa, Florida
Extremely rude and no English comprehension
I was recently a single day late on a bill with GE Money Bank. The payment should have arrived on time, but apparently the mail got delayed. I was then slapped with a late fee... and never got a bill that month. Since my bill is a set payment every month, I simply sent in my normal payment. Shortly afterwards, I get a phone call from them saying I owe them $218 for never paying my first bill! After a half-hour argument with the woman, she agreed that she was wrong, offered to waive the late fee and leave me alone. Over the course of the next two weeks, they continued to call me, again, and again, always with the same argument, the same problem, and had no clue anyone else had contacted me!
2 comments
Lindbergh Lrw
Oshkosh, Wisconsin
Get someone who can read and speak english
Got a call on my account from someone who could not read or speak english! I tried to answer her questions but she could not understand english. She was also very rude. I finally hung up on her after answering the same questions three or four times. Customer service? GE has no clue. They are as close to un-american as you can be. I have spent over $8,000 with GE and i can tell you when I make my last few payments they will NEVER be my lender on an account again. I will read closely who underwrites the loan and if it is GE I will go elsewhere.
Loss:
$8
2 comments
terryleebeme
Boise, Idaho
GE Money closed my account for no reason
I had a line of credit with GE that was in good standing. I never had a late payment and I had a credit score of over 750. They closed the account due to "inactivity" in the past six months. This resulted in a lower personal credit score for me and they refuse to do anything about it. When I called the idiots they have working for them were rude and refused to provide me with the name of anyone in a management position that I could talk or write to in order to resolve this problem. Therefore, I'm pissed!
1 comment
tinagee
Washington, District Of Columbia
Lies, fees, and bull ***
I used GE to fund a root canal. They set me up with a 'No interest for 8 months' deal. after the 8 months, the interest was crazy. They charge you $10 without telling you every time you make a payment by phone. I believe the late fee was $30!! They lied to me, telling me they had set me up on a plan that has not late fees, and no charge to make a payment by phone. The next time I called, I asked specifically about this charge, and I had never been set up on this plan at all. What bull! I don't remember the rest of the story, as it has been a while since I paid it off, (All at once with my tax return, and thank God i did) But I do remember that I HATE HATE HATE GE money bank!!!! And I'm not the complaining type.
2 comments
Anonymous
Los Angeles, California
No way to contact by phone...
I've been on the website for 30 minutes and can't get a single phone number to conatact these people. When I clicked on the "contact us" section there is a picture of a good-looking lady with ....a HEADSET!!! This appears to be an optical illusion, because in order to reach this lovely creature, I would first need a TELEPHONE NUMBER!!! The only way to get that is to take it off of a statement or from the back of a credit card. As it stands, I'm ont a customer and don't have either one of those available to me. I plan on keeping it that way.
19 comments
mary o Fjm
Richmond, Virginia
GE MONEY BANK
I purchased 4 chairs in June of 07 Opened a charge to get 10% off the price. Did not get a blll, called store and number they gave me 6 times, they never heard of me. My credit report showed up and after talking to India for 1 hour finally transfered to USA. Made online payment to pay off in full. Now they have turned my account over for collection for interest and late charges which I was told, due to their error I did not have to pay. I had another account with GEMB opened 11/06 paid in full 6/07 Credit report still shows it open with a balance of $ 8,950. Anyone ready to file a class action suite. That s the only to get their attention.
8 comments
Anonymous
Livingston, New Jersey
Not acknowledging Exon Bill that was included in Bankruptcy
We have been trying for two days to get this matter settled so we can refinance. There is a GE Money Banks showing up with a judgement and an Exxon and a Home Depot card. We are not getting straight answers as to which account GE money Banks is connected to. The account # for Home Depot was 6035 32** **18 5868 and it was in my name (Deborah Lederer). The Exxon account # was 187 49* 195 * 4 003. The Home Depot account was paid of in October of 05 and the Exxon Account was included in a Bankruptcy in 05. We need verification that whichever account GE Moneybanks was associated with is paid off (no more money owed). We need help in getting this resolved asap and don't know where to go. We've been on the phone with GE Money Banks and several other places today.....getting nowhere.
Anonymous
Warner, New Hampshire
GE Money Bank scammed me too
I had never heard of GE money bank until they called me on a Saturday morning and told me i was delinquent on my Lowes credit card and demanded payment. I have never been late on a payment and thought i had payed off the card since i hadn't received bills for 4 months. I only had 1 more payment to make before the promotion ended and the finance charges kicked in....so they stopped sending me the bills and called me 4 months later demanding i pay my remaining balance and an additional $150 in finance charges and late fees. Customer service was of little help and blamed me for not getting my mail. Absurd. I'll never do business with GE money bank or Lowes again. Don't fall for those great credit card promotion deals...they dont' pay off in the end.
Loss:
$150
1 comment
Anonymous
Dallas, Texas
Refuses to stop interest on account when the vehicle is totalled
I purchased a motorcycle several years ago,made all my payments in advance and when the bike was totalled at someone's irresponsibility I am the one suffering. Right after the accident I called GE Money Bank and advised them of the accident and that the insurance company would be paying it off. GE Money gave the insurance company someone else's account information and due to this mistake the payment was late. GE Money is expecting for me to pay the difference. They claim that the insurance company made the mistake and that I am still responsible for the balance. Which there wouldn't be a balance if they hadn't made the mistake to begin with!
2 comments
Anonymous
Oklahoma City, Oklahoma
Somebody take them out of business
These guys are bad news and ought to be taken out of business. They are rude and unhelpful. They are almost impossible to locate online to pay your bill, impossible to call (i've been on hold today for nearly two hours!), the website they give you to pay your bill at is incorrect, arrogant, unhelpful and unmoving when you do finally reach them, bills are intermittant....the list goes on and on. DON'T USE THEM!!! they will suck you dry before you know it. People like this should not be allowed in business because they are just there to prey on people who need the most help. There is more compassion in a brick wall than in this lot. I think their associate training manual lists in the first chapter that to work there you have to remove your heart, manners and kindness.
Loss:
$800
hpatel
Atlanta, Georgia
GE MONEY BANK SUCKS AND I HOPE THEY GO OUT OF BUSINESS AND NEVER RECOVER
I hate GE Money Company. The are the biggest fraud and I hope they go out of business and never recover. Don't believe in them when they said no interest or payment for certain amount of time. When I tried to pay my bill, it gave me conformation number and everything, but because of their *** computer error didn't take my money. They sent my account to the court when I was out of country and then to the collection agency. The collection agency guy was *** and rude and didn't know how to talk to the person. They are charging me $ 900, even it was not my mistake. Do not do businees with GE money bank at all if you want happy life
Loss:
$2500
Anonymous
Portland, Oregon
GE MoneyBank can't apply payments correctly
After wonderful service from LasikPlus involving surgery, they had me complete an application to pay for the surgery over 12 months, no interest, through GE MoneyBank. All went well until i tried to pay through the internet. They miss-applied my payment to an account that when I check online am told the account has been reported lost or stolen. Checking through their toll-free number, the account shows zero. I get a bill that says I have a credit balance. Now the only way to contact them is by mail. I want to talk to someone. I'm pissed.
1 comment
Anonymous
New Orleans, Louisiana
Issued me $1000.00 Credit Card I never applied for
Person I talked to couldn't tell me how I got issued this card. He said I had to have applied for it somewhere, but I didn't. I canceled it immediately before validating it, and I am glad I did. No legitimate company should issue a credit card to someone who never applied for one. I am reporting this incident to the credit bureaus and better business bureau. No one needs this kind of company, and they should not be allowed to sucker people in by sending innocent people credit cards especially when the gas prices are making it hard for everyone to get by.
Loss:
$1000
2 comments
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I work for a debt settlement company and the people they have working there don't understand a lick of english and they have no idea of our laws :?
I work for a debt settlement company and the people they have working there don't understand a lick of english and they have no idea of our laws :?